Returns & Refunds Policy
We take the utmost care to ensure a safe delivery of your order, however should you have any problems with your order, please contact us via email, within 24 hours of receiving the goods.
Our frames are all custom made to order therefore we are not able to process any returns, refunds or cancellations unless there is a defect with the actual molding/ frame itself.
In this instance, the item needs to be returned in its original packaging and condition and the customer is responsible for the shipping costs.
Any artwork design required to be done by us, will be invoiced and must be paid for, in full, before the job commences.
Should any artwork need to printed by us, the following notes are a guideline to follow:
There are several ways you can send your Print ready artwork to us .
Email images are unfortunately limited in size, but smaller images can be sent. Max size for emails is 20MB
You can bring in your artwork on a flash or external harddrive and we can copy them to our Computers harddrive
You can send us uncompressed Tiffs, JPG,s, PDF’s and RAW files
Files should be 300 dpi (that is print quality)
Workspace should be sRGB or Adobe RGB